Train a well-trained staff. The operation of an enterprise starts with "people" and ends with "people". People's problems account for more than 80% of the enterprise's problems. We need to establish the concept of "employees first". The first-line employees are the embodiment of service. The employees have the highest degree of contact with customers. The behaviors of employees will directly affect the service quality felt by customers, and then affect the reputation of the whole company. We should be kind to our employees to treat our customers, and the company with excellent service has a warning: those who do not directly provide services for customers are better to provide services for those who do such things, so as to gather all employees and promote customer service. Therefore, the education and training of employees is in the core position. The content of education does not lie in the mechanical theoretical preaching, but in the psychological construction of employees, and training should be more important than practice, both of which are indispensable. Only in this way can we slowly cultivate the loyalty of our customers and make them agree with our service concept: customer first, customer first. Then, in the future competition, we will be prepared and invincible.
