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management idea
The business strategy can't be unchangeable, it must be adjusted with the change of internal conditions and external environment. Management must also have different management modes according to the enterprise's constitution and different stages. In an era of rapid changes in the world environment, the essence of business management is to adjust the business strategy serving the business
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Quality concept
It is found that market share is the main source of profit. However, the sustained market share mainly comes from the leading position of "relative quality of products or services perceived by customers". "Relative" means to compare with competitors, and "sensible" means to look at problems from the standpoint of users rather than manufacturers. Relative quality is th
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Customer loyalty
The research shows that, in most cases, the profit expectation of customers is directly proportional to their stay time. Losing a mature customer is quite different from winning a new one in economic benefits. Harvard scholars take the U.S. market as the research object, and find that in the automotive service industry, it takes at least three new customers to fill the profit hole generated by los
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service idea
Train a well-trained staff. The operation of an enterprise starts with "people" and ends with "people". People's problems account for more than 80% of the enterprise's problems. We need to establish the concept of "employees first". The first-line employees are the embodiment of service. The employees have the highest degree of contact with customers. The beha
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