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Customer loyalty
The research shows that, in most cases, the profit expectation of customers is directly proportional to their stay time. Losing a mature customer is quite different from winning a new one in economic benefits. Harvard scholars take the U.S. market as the research object, and find that in the automotive service industry, it takes at least three new customers to fill the profit hole generated by los
2018-12-27 193
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service idea
Train a well-trained staff. The operation of an enterprise starts with "people" and ends with "people". People's problems account for more than 80% of the enterprise's problems. We need to establish the concept of "employees first". The first-line employees are the embodiment of service. The employees have the highest degree of contact with customers. The beha
2018-12-27 196
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Customer loyalty
The research shows that, in most cases, the profit expectation of customers is directly proportional to their stay time. Losing a mature customer is quite different from winning a new one in economic benefits. Harvard scholars take the U.S. market as the research object, and find that in the automotive service industry, it takes at least three new customers to fill the profit hole generated by los
2018-12-27 216
-
service idea
Train a well-trained staff. The operation of an enterprise starts with "people" and ends with "people". People's problems account for more than 80% of the enterprise's problems. We need to establish the concept of "employees first". The first-line employees are the embodiment of service. The employees have the highest degree of contact with customers. The beha
2018-12-27 171